How do I get a refund? : Burnley F.C. Clarets Helpdesk

How do I get a refund?

There are a few situations where a refund could be provided:

- Duplicate charges - if you have been billed more than once for the same pass, we will refund the duplicate. See what to do if you're charged twice.

- Technical faults on our side - if a failure in our platform stopped you from watching a match you had paid for, raise a ticket and we will review. Remedies at our discretion may include a pro-rata credit, a replacement pass, or a refund.

- We withdraw the service from your country - if we stop offering Clarets+ in your country of residence during a Service Period you have already paid for, we will refund the unused portion of your Fee on a pro-rata basis, as set out in the Terms.

- Single-match passes purchased in error - if you contact us before the match kicks off and have not yet opened the stream, we will normally reverse the charge. Once a single-match pass has been used or the match has started, it is non-refundable.

To raise a refund request, email burnleyfc-support@yinzcam.com with your account email, the order reference, and a short description of the issue. Approved refunds go back to the original payment method and usually appear within 5–10 working days.

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How do I get a refund?

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