I’ve lost or damaged my season ticket – what should I do? : Burnley F.C. Clarets Helpdesk

I’ve lost or damaged my season ticket – what should I do?

No worries! If your season ticket card is lost, damaged, or just looking a bit tired, we can sort out a replacement for you. You can request a new one by giving our ticket office a call on 01282 74718 or popping into the store during our opening hours.

? On a matchday:
We're unable to print season cards on matchdays, but we can issue you a paper ticket for the game, so you don’t miss out. You can also download a digital version to your phone for quick access. We’ll then ask you to collect your reprinted card during the following week.

? On a non-matchday (by phone):
We’ll print your replacement card and either hold it for collection on matchday or post it out to your home—whichever works best for you.

? In-store on a non-matchday:
Pop in, and we’ll print a new card for you there and then.

? Important: As soon as we reprint your season card, the old one will be cancelled and won’t work anymore.

We’re always happy to help get you sorted—just reach out or visit us!