How do I forward my ticket?
Season Ticket Holders who are unable to attend a fixture can forward their ticket to their friends or family to attend. Below is a step-by-step guide showing you how to forward tickets.
Please note, ticket forwarding will be available approximately five working days prior to the relevant fixture, up until three hours before kick-off.
- Click the profile button in the top right corner once you have logged in to your online account via Burnley FC Ticketing
- Click ' View account menu' > Ticketing > Manage Tickets. This section will show you how many tickets you can manage from your account.
You will see fixture(s) that are available for you to manage tickets for. Click on the relevant fixture.
This will then display the ticket(s) that you are able to forward for this fixture. Click the tick box of the relevant ticket(s) to select them. You can select multiple tickets at this stage.
Once you have selected your ticket(s), click 'Forward to friend'.
If you want to forward the ticket(s) to someone who is already in your network, use the 'search your network' drop down list.
(This will allow you to select their name from the list provided, you can also search for their name within the search bar. Supporters must already be added to your network for their name to appear in the list and search bar)
If the recipient isn't already in your network and you would like to add them, you can enter their Clarets Number and surname from the 'search outside of your network' drop down.
Once you have selected the ticket recipient, click 'add to basket' if you would like to manage another ticket.
Once you are ready to checkout and forward the ticket, check all the details are correct, then press ‘proceed to checkout’
Once you have read all the terms and conditions, click ‘complete purchase’
Your ticket(s) has now been forwarded to the recipient.
Please note: the recipient must accept the ticket for them to be able to use it.