All FAQ’s, sizing, delivery and personalisation terms found on the Clarets Store website are a formal part of these terms and conditions and can sometimes go into more detail than these terms. Please make sure you read and fully understand these before placing an order.

If for any reason you are not satisfied with your purchase from Burnley Football Club, return it to us within 28 days in its original condition and packaging for a full refund or exchange. 

We would advise that any returns are sent via recorded delivery as the Club cannot accept responsibility if the items are subsequently lost in the post. Furthermore, the cost of return postage is the responsibility of the customer unless the goods are deemed faulty. 

Please note the club have full legal right to send any suspected faulty items to quality control for inspection before any decision is made regarding an exchange or refund.

Items should be returned to the following address:

Clarets Store Returns
Burnley Football Club
Harry Potts Way
Burnley
BB10 4BX

The Club endeavours to ensure that all items, descriptions and prices which appear online are up to date and accurate, however, errors may occur. If order's cannot be fulfilled the customer will be notified via email, card details will be retaken and a refund processed.

Burnley Football Club reserves the right to refuse any shirt personalisation request which it considers offensive, insulting or abusive, should this occur the customer shall be notified via email.
Personalised shirts may only be returned if they are deemed faulty, therefore, unsuitable sizes cannot be returned.

Furthermore, the Club is unable to accept responsibility if a player leaves or changes their squad number.

The Club aims to dispatch all standard delivery orders as soon as possible with the goal of getting them to you within 2-3 working days, however, during busy periods please allow up to 10 working days.

Burnley Football Club also offers a guaranteed Next Day Delivery service on all orders placed before 2pm (Monday to Friday).

Next Day Delivery is unavailable on orders placed over the weekend, these will be dispatched on the following Monday. A list of all delivery options can be found above.