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- Season Tickets 2026/2027
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I can't log in or have forgotten my password
Most login issues are resolved by working through these steps in order:
1. Use the “Forgot password” link on the login screen. A reset email is sent to the address on your account - check your spam or junk folder if it does not appear within a few minutes.
2. Confirm you are signing in with the same email address you registered with. Purchases made under a different email cannot be accessed from another account.
3. Clear your browser cache and cookies or try an incognito / private window.
4. Try a different browser or device to rule out a local setting.
5. If you are using the official iOS or Android app, try a fresh install by deleting and then re-downloading the app from the app store.
If none of the above works, raise a support ticket and include the email address on your account.
We will never ask you for your password. Keeping it confidential is your responsibility under the Terms - please do not share it with anyone, including our support team.
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Contact us on 01282 446800