The Direct Debit payment dates are confirmed before you complete the purchase of your tickets.  Payments on our system run on one payment schedule so we are unable to change the payment date for individuals. 

Burnley FC reserve the right to cancel any Season Tickets/Passes purchased through the Direct Debit scheme with consecutive failed payments. 

If a Direct Debit payment has not been successfully taken from your account, you will receive a notification via email inviting you to make payment manually. 

Any failed instalment must be paid for by Credit/Debit card, we are unable to resubmit the same instalment for payment by Direct Debit. 

Any Season Tickets not paid for by the deadline are at risk of cancellation.

Paying a failed Direct Debit instalment 

Step 1 – Log in to your account

This can be accessed through the Burnley FC online ticket office

Step 2 – View your notification

When you log into your account, you will have a red dot next to the person icon at the top of your screen. This indicates a notification. Click this icon and the account menu/notification bar will open. 

Here you will see notification relating to your Direct Debit payment asking you to pay now. Click on this notification. 

If you are unable to see this, or are looking for more information regarding your Direct Debit, please select View Account Menu, followed by Account Management and finally selecting the Direct Debit tab.

Step 3 – Pay for your defaulted payment

Click PAY and you will be asked to enter your card details to make the payment. 

You can make the payment by Credit/Debit card (American Express is not accepted). 

The payment card does not need to be linked to the account that your Direct Debit has been set up with however please be aware that the Direct Debit instalments will continue to be taken from the account number and sort code on file. If you need to make a change to your bank details, please contact ticketoffice@burnleyfc.com before the deadline stated for your failed payment.

Once the payment is made you will receive a confirmation email. The Direct Debit scheme will resume for the following instalment.