How can I report an incident on a Matchday?
At Burnley Football Club, we are committed to being One Club For All and ensuring a safe and enjoyable experience for all supporters and employees.
How to Report an Incident During a Matchday
If you witness or experience offensive, discriminatory language, or behaviour that makes you feel unsafe or threatened, you can discreetly report it to the security team:
1. Text 'REPORT' to 62277
- You’ll receive a reply with a link.
- Click the link and fill out the form with the details.
- All texts are anonymous and free of charge.
Your report will be sent directly to Burnley FC’s matchday security team, who will investigate immediately. This may involve intervention by stewards, direct observation, or remote monitoring via security cameras around the stadium.
2. Contact a Steward
- If you feel safe to do so, notify a steward with as much detail as possible so the issue can be addressed promptly.
Reporting After the Match
If you prefer to report an incident after the match, you can contact:
- Fan Experience Team: [email protected]
- Safeguarding Team: [email protected]
Reporting to Kick It Out
You can also report discrimination through Kick It Out:
- Online: Submit a report via the Kick It Out website.
- Mobile App: Download the Kick It Out app for iOS or Android. The app allows you to attach video, photo, and audio evidence to support investigations.
- Phone: Call 0800 169 9414 to speak directly with a Kick It Out representative.
- Email: [email protected].
Confidentiality
All reports made via the above methods will be treated in strict confidence. If you wish to remain anonymous, you have the option to do so.
Burnley FC believes that a stadium is a place of respect and professionalism. Derogatory abuse has no place in football or society.
Thank you for helping us maintain a safe and inclusive environment for everyone.