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Tickets and Memberships
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Creating your Clarets Account
How do I create a Clarets Account?
Can I use my email address to sign up my child for a Clarets Account?
I cannot log into my Clarets Account, how do I reset my password?
What is a Clarets Account?
Managing my Clarets Account
How do I find my Clarets number?
How do I manage my contact preferences?
How do I control my friends and family’s account(s)?
My Clarets number online is different from the one on my season ticket — what should I do?
I’ve moved house — can I update my address online?
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Online Account Credit
How can I see how much credit I have?
What can I spend my credit on?
Can I transfer my credit to a family member or friend?
I sold my ticket on the exchange — when will I receive my credit?
My credit amount doesn’t look right — what should I do?
View all 6
Loyalty Points
How can I view my loyalty points total?
When are loyalty points added after purchasing tickets?
How do I earn loyalty points?
What is the loyalty point rolling period?
What should I do if I haven’t received my loyalty points for a home/away fixture?
View all 9
